Frequently Asked Questions
How do I claim a promotion?
To claim a promotion, log in to your account and navigate to the promotions section. Find the offer you wish to activate and click the opt-in button. Once opted in, perform the required action, such as a deposit or wager, to trigger the reward based on the specific terms of that offer.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in before making the deposit. Most of our offers require an active opt-in prior to the qualifying action. Other reasons may include using an ineligible payment method or not meeting the specific criteria listed in the offer's terms.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms. If you activate a new offer while another is active, it may replace the previous one or prevent the new one from triggering. Always check the 'stackability' section of the offer terms.
Where do I check the terms for a specific promotion?
Each promotion in your account section has a direct link to its specific terms and conditions. These terms are the final authority on wagering requirements, eligible games, and expiration dates. You can also find general rules on our main terms page.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile browsers and the official app. You can opt in, track your progress, and claim rewards using the same process as on a desktop, ensuring a seamless experience across all devices.
What happens if I forget to opt in?
If you complete a qualifying action without first opting in, the promotion usually cannot be applied retroactively. We strongly recommend checking the promotions tab first to ensure you have activated any offers you wish to benefit from.
Can I cancel an active promotion?
In most cases, you can request to cancel a bonus or promotion through your account settings or by contacting support. However, be aware that canceling an active bonus may result in the loss of any winnings generated from that bonus.
How do I find out when new promotions are released?
The best way to stay updated is by regularly checking the promotions section of your account or enabling account notifications. New offers are added periodically, and your personal dashboard will show the most relevant rewards available to you.