Deposits & Withdrawals Guide

How the Cashier Works

Your account balance is held exclusively in PHP and is displayed using the ₱ symbol throughout the platform. The cashier is designed as a unified management center where both deposits and withdrawals are handled. While adding funds is a direct process, it is important to understand that withdrawals are treated as review requests. Once you submit a payout request, our system verifies the details and account standing before the transfer is initiated, ensuring the security of your funds.

Payment Method Categories

How to Deposit

1. 1
   Access Your Account

   Log in to your profile using your credentials to access the secure member area.

2. 2
   Open the Cashier

   Navigate to the cashier or deposit section from the main menu or your account dashboard.

3. 3
   Choose a Category

   Select the payment method category that best fits your needs from the available options.

4. 4
   Enter Amount

   Input the amount of PHP you wish to deposit into your playing account.

5. 5
   Confirm Transaction

   Complete the authorization in your payment app or the secure redirected page provided by the processor.

6. 6
   Verify Balance

   Check your account balance. If it does not update, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

How to Request a Withdrawal

1. 1
   Complete Verification

   Ensure your identity has been verified to avoid delays during the payout process.

2. 2
   Settle Active Bonuses

   Close or complete any wagering requirements for active bonuses before requesting a withdrawal.

3. 3
   Enter the Cashier

   Go to the payout or withdrawal tab within your account management area.

4. 4
   Select Payout Method

   Choose a valid method from the options provided, keeping in mind the original deposit source rule.

5. 5
   Submit Request

   Enter the amount you wish to withdraw and confirm the request for review.

6. 6
   Track Status

   Monitor the progress of your request through your account transaction history.

Account Verification & First Payouts

Account verification, often referred to as "Know Your Customer" (KYC), is the process by which we confirm that you are who you say you are. Every regulated operator conducts this process to prevent money laundering, protect underage users, and ensure the integrity of the gaming platform.

Verification is typically requested only once. Rather than checking your details for every single transaction, we verify your identity once to establish a trusted relationship. To complete this, you will generally be asked to provide:

• A clear image of an official photo identification document.
• A recent document, such as a utility bill, that confirms your registered address.
• Proof that the payment method used belongs to the account holder.

Practical Advice: To ensure your first withdrawal is processed without friction, we strongly recommend uploading your documents before you initiate your first payout. Ensure that images are well-lit and that all four corners of the documents are clearly visible in the upload.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, several factors can cause a payout to remain in a "pending" state:

• Verification Pending: Your identity documents have not yet been approved. Upload clear copies to resolve this.
• Active Bonus Present: You have not met the wagering requirements of a promotion. Settle these first.
• Method Mismatch: The payout method doesn't match the deposit source or the account name. Update your details in the cashier.
• Incorrect Details: A typo in your bank or wallet information. Review your submitted data.
• External Checks: The receiving bank or payment provider may be conducting their own security reviews.

If your withdrawal is delayed, please contact our support team. To speed up the process, please prepare your transaction ID and a screenshot of the pending request.

How Currency and Amounts are Displayed

All financial transactions on the platform are conducted in Philippine Pesos (PHP), denoted by the ₱ symbol. If you use a payment method that operates in a different currency, the conversion is handled automatically by the payment provider. The final amount shown to you during the confirmation step of the transaction is the actual active amount that will be credited to or debited from your account.

Staying in Control of Your Deposit Budget

Responsible gaming is a priority. We provide various budget tools that allow you to set deposit limits to ensure you only spend what you can afford. These tools can be configured in your account settings. Please be aware that while requests to decrease your limits usually take effect faster, increases may be subject to a waiting period.

We recommend deciding on your budget before you open the cashier, rather than making impulsive decisions after a round of gaming. For more detailed tools and assistance, please visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Your security is paramount. Always use the account security options provided, such as strong passwords and two-factor authentication where available. Keep your payment details confidential and never share your login credentials with anyone.

Only conduct financial transactions through the official cashier on this domain. Be vigilant: any message, email, or call asking you to transfer money to a third-party account or an external link to "unlock" your funds is a fraud attempt.